Managed IT and Support
Managed IT Services and SLA Plans
Proactive IT, security and support for one predictable monthly fee, with agreed response times written into your service level agreement.
Stop paying for IT problems. Start preventing them.
Calling for help only when something breaks is the most expensive way to run IT. Problems are already costing you time when you call, and nobody is watching the warning signs in between. A managed IT plan from 91 Cyber turns that around: we monitor, maintain, secure and back up your systems every month, and your team gets support whenever they need it.
Every plan is backed by a service level agreement (SLA) that sets out exactly what is covered, how quickly we respond and how issues are escalated. You get predictable costs, priority response and an IT partner that is measured on keeping you running.
What's included
What a managed IT plan can include
- Unlimited or allocated remote helpdesk support
- Onsite support visits
- 24/7 monitoring of devices and servers
- Patch management and software updates
- Managed endpoint protection and antivirus
- Email security and Microsoft 365 management
- Automated, monitored backups
- Network and firewall management
- Monthly reporting and regular IT reviews
- Agreed response times and escalation process
The benefits
Why choose a managed IT plan
- Predictable budgetOne monthly fee instead of unpredictable repair bills.
- Priority responseSLA clients are first in line, with response times agreed in writing.
- Fewer problemsProactive monitoring and maintenance prevent most issues before users notice.
- Stronger securityProtection, updates and backups are managed for you, not left to chance.
- A strategic partnerRegular reviews keep your technology aligned with where your business is going.
SLA options
Choose your level of cover
Essential
- Remote helpdesk support
- Patch management
- Managed antivirus
- Business-hours response
Business
- Everything in Essential
- Onsite support visits
- 24/7 device monitoring
- Managed backups
- Microsoft 365 management
- Priority response
Complete
- Everything in Business
- Email security and filtering
- Network and firewall management
- Quarterly security review
- Fastest response times
Our process
How it works
- 01DiscoveryWe audit your current environment and understand how your business works.
- 02ProposalWe recommend the right plan and SLA, with a clear scope and monthly cost.
- 03OnboardingWe document your systems, deploy monitoring and security, and fix urgent issues.
- 04Ongoing managementMonitoring, maintenance, support and regular reviews every month.
Frequently asked questions
What is an IT SLA?
A service level agreement is a contract that defines the IT services you receive, the response times we commit to and how problems are prioritised and escalated. It gives you certainty about the support you are paying for.
How is the monthly cost worked out?
Plans are usually priced per user or per device, depending on what is included. We give you a fixed monthly quote after assessing your environment.
Can we start small and upgrade later?
Yes. Many clients start with essential support and add security, backup or onsite services as they grow.
Are there long lock-in contracts?
We will agree the term with you up front. Our aim is to keep clients because the service is good, not because they cannot leave.
Related services
Often paired with
Find the right plan for your business
Book an assessment and we will recommend an SLA that fits your size, risks and budget.