Managed IT and Support
Remote IT Support, Fixed While You Watch
Secure remote helpdesk support that solves most IT problems in minutes, without waiting for a technician to arrive.
Help in minutes, not days
Most IT problems do not need a technician in the room. Email issues, software errors, printer problems, slow computers, password lockouts and Microsoft 365 questions can usually be solved remotely, and much faster. With 91 Cyber remote support, a technician connects securely to your computer, finds the problem and fixes it while you watch.
Remote support means less downtime, no call-out fees for simple issues and help for staff wherever they work, whether in the office, at home or on the road anywhere in South Africa.
What's included
What we can fix remotely
- Email, Outlook and Microsoft 365 problems
- Software installation, updates and errors
- Slow or unstable computers
- Printer and scanner driver issues
- Password resets and account lockouts
- Virus and malware checks and clean-up
- VPN and remote access configuration
- New software and user setup
- Help and training for staff on everyday tools
The benefits
Why businesses use remote support
- SpeedWe can often connect within minutes of your call.
- Lower costNo travel time or call-out for problems that can be solved remotely.
- Work from anywhereStaff working from home or travelling get the same support as the office.
- Secure sessionsConnections are encrypted, require your permission and end when the job is done.
- Less disruptionWe can schedule work outside your working hours when needed.
Our process
How it works
- 01Contact usCall 062 576 3920 or email support@91cyber.co.za.
- 02ConnectWe send you a secure link or ask you to open our remote support tool.
- 03FixWe resolve the issue while you watch, and explain what was wrong.
- 04CloseThe session ends and nothing stays connected to your computer.
Frequently asked questions
Is remote support secure?
Yes. Sessions are encrypted and only start once you give permission. You can see everything we do on screen and end the session at any time.
What if the problem cannot be fixed remotely?
If hands-on work is needed, such as a hardware fault or network problem, we arrange a visit to your premises or collect the device for repair.
Do you offer remote support outside Johannesburg?
Yes. Remote support works anywhere in South Africa with an internet connection.
Is remote support included in your SLA plans?
Yes. Remote helpdesk support is included in our SLA and managed IT plans, so your team can call whenever they need help.
Stuck right now?
Call us and we can usually connect to your computer within minutes.